This covers local business owners we find and ask whether they'd like a free preview website, and our clients who sign up for our monthly plan. Our clients' own customers are covered by the privacy notice on each client's website.
| Information | Where it comes from |
|---|---|
| Business name, trade, address, phone or WhatsApp number, Google rating and number of reviews, opening hours, public description | Your public Google Maps business listing |
| Business name, contact name and number | A post you made in a public Facebook group asking for a website, or someone who referred you |
| Your replies to us, and anything you send for your website (services, areas, logo, photos) | You |
| Billing details | PayFast (we never see your card details) |
We record where we got your details, and we'll tell you if you ask.
To ask you once whether you'd like a free preview website. If you say yes, we use it to build your preview and talk to you about it. If you sign up, we use it to provide our service and to bill you.
We use public business details because we have a legitimate business interest in offering our service to local businesses without a website (POPIA section 11(1)(f)). You can object at any time.
The Protection of Personal Information Act (POPIA, section 69) allows us to contact a business once, to ask whether it agrees to hear from us. So our first and only unrequested message:
No reply, or "no"? We never message you again.
Reply STOP or tell us at any time, and we add your number to our do-not-contact list, so you're never contacted again, even if we find your business in a later search.
We use AI to help sort replies, but a person checks every reply before we send a second message.
| Provider | What for | Where |
|---|---|---|
| Supabase | Stores our records | London, United Kingdom (Supabase is a US company) |
| Netlify | Hosts our website and the preview websites | USA and worldwide servers |
| Anthropic (Claude) | AI that helps us write preview websites and draft replies to your messages | USA |
| Business listing information | International | |
| WhatsApp (Meta) | Messages between us and you | International |
| Zoho Mail | USA | |
| PayFast | Billing (clients only) | South Africa |
Some providers store or access information outside South Africa, including in the United Kingdom and the United States. We only use providers that are bound by law or by contract to protect it to a standard similar to POPIA (section 72). We don't sell your information.
A preview is a private link we send only to you, after you've said yes. It's hidden from search engines, and it switches off after 7 days.
You may ask us, free of charge:
We reply within 30 days. Contact our Information Officer using the details above. If you're unhappy with our answer, you may complain to the Information Regulator. Our PAIA manual explains how to request other records.
Our records can only be accessed through our own login, with two-step login on every account, access rules in the database and encrypted connections. Secret keys never appear in web pages. Our laptop and phone are password-protected and encrypted.
With a client's permission, we show their testimonial and website on our site and social media. A client can ask us to remove them at any time, and we'll do so within 7 days.